Defenders

  • Risk Management Analyst

    Job Locations US-IN-INDIANAPOLIS
    Job ID
    2019-3932
    City
    HEADQUARTERS
    Category
    Risk Management
  • Overview

    To support company wide strategic intiatives to maintain compliance with Federal and State laws, industry standards and ADT requirements through process focused analytical reporting while also assisting in resolving customer complaints.

     

    Responsibilities

    • Utilize speech analytics and recognition software to support business initiatives, identify opportunities for growth, and achieve cross-departmental goals.
    • Leverage data and insights to drive growth and manage risk across the business.
    • Access, report, analyze and interpret data from multiple business sources.
    • Assist with research and resolution of escalated customer complaints.
    • Independently manage project deadlines to ensure the timely delivery of information.

    Qualifications

    Education: Bachelor’s degree

     

    Skills/Background:  Proficiency in Microsoft Office. Database/SQL/VBA familiarity preferred. Time management, planning and organization skills are a must.

     

    Minimum Years' Experience: 1 year of professional experience (applicable intern experience will be considered).

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