Defenders

  • Security Collections Agent

    Job Locations US-IN-Indianapolis
    Job ID
    2019-3806
    City
    HEADQUARTERS- CEC
    Category
    Customer Service/Support
  • Responsibilities

    Mission of Security Collections Agent: This role is responsible for reaching out to customers whose accounts are in past due status in order to collect the money owed from them.


    ESSENTIAL FUNCTIONS:

     

    Shift: 12:30-9pm Monday-Friday; every other Saturday from 8a-4:30pm

    • Make collections calls both outbound and inbound using dialer technology
    • Multi-task between multiple applications
    • Identify and resolve customer issues for not making monthly payments
    • Provide excellent customer service while educating and stressing urgency to continue to make monthly payments 
    • Answer and update any billing inquiries
    • Work with managers, internally and externally, to resolve any customer or account concerns
    • Assume ownership of learning new or revised processes and SOPs

    Qualifications

    Background and Minimum Years Experience: 

    • Education – High School Diploma or Equivalent
    • Proficient in Microsoft Word and Excel
    • Great Plains is a plus
    • Bilingual is a plus
    • Must complete and pass a pre-employment drug/background check.
    • If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

    If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team. 

     

    All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability. #CB1

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.