Defenders

  • Telephony Engineer

    Job Locations US-IN-INDIANAPOLIS
    Job ID
    2018-3402
    City
    HEADQUARTERS
    Category
    Information Technology
  • Overview

    Mission of Telephony Engineer : This position manages and maintains an all in one communications platform, running in a 24/7 environment

    Responsibilities

     

    ESSENTIAL FUNCTIONS:

    • Design, develop and execute new and existing handler customizations
    • Create and test new and existing IVR flows and logic
    • Troubleshoot issues that arise with routing, delivery, and completion of interactions
    • Create impromptu reports for other business units during implementations
    • Maintain and create Dialer workflows and campaigns 
    • Develop new IPA processes
    • Maintain relationships with heads of essential departments to deliver top notch service
    • Continue to keep on new and updated products and services that could enhance the current all in one communications solution
    • Research, test, and apply updates to development and production system to ensure issue-free implementation
    • Monitor platform for any possible or existing issues
    • Complete all other duties as assigned. 

    Qualifications

    Background and Minimum Years Experience: 

    • Education:  Bachelor's Degree in Computer Science or Computer Technology
    • Knowledge of HTML, SQL, SIP, and VoIP architecture’s
    • Extensive knowledge of TCP/IP networking and routing
    • Minimum 5 years’ experience managing Interactive Intelligence CIC VoIP PBX
    • Must complete and pass a pre-employment drug/background check.
    • If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

     

    If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team. 

     

    All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability.

    Company Code

    116

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